This worksheet starts with some general questions about IT help desks - what kind of people work at the help desk, what the most common problems are, etc. Students then watch a clip from the sitcom The IT Crowd (UK). There are comprehension questions from the clip and it introduces the idiom 'to hit it off'. The questions could be suitable for all levels of adults, however one of the actors has an Irish accent which is difficult to understand for lower levels. A transcript is not included.