Customer Service (Softening the Language)

Customer Service (Softening the Language)

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Customer Service (Softening the Language)
This worksheet goes over phrases that can be said in customer service jobs. Some of the topics are: Introducing yourself/answering the phone, connecting someone, putting someone on hold, describing issues, saying you don't understand, simplifying the language, leaving and taking a message for someone, etc. At the end, there is a small speaking section with questions.