I use this in the computer lab, so each student can watch the videos individually. It's not easy, so it's for advanced or upper-intermediate levels. I have adult students who are studying to become booksellers, but you can also use this for people interested in comics (there are comic bookshops in the videos) or books. The first video has various American accents, the second one is British and rather amusing. It's a short interview of Jen Campbell, who wrote "Weird things customers say in bookshops". The links are in the worksheet.Enjoy!