This worksheet is a really good jumping off point for a discussion on cultural differences in communication. It's designed for an Austrian ESL class, but can easily be adapted. Students love hearing about how Americans communicate and how nice they are and comparing them with their own culture. I usually ask them how different ages communicate in their culture and whether it's different in the city versus the country. I had the students take turns reading aloud the tips and then we talked about differences and which way they thought was better. The second page is especially fun if you have the students respond how they would naturally respond and then how they think Americans would respond. It works great in classrooms that enjoy discussions.