This is a cloze test in the form of a dialogue. Students could work in pairs or small groups in order to complete the conversation using the words given. When they have finished they could act the dialogue out in class or make up their own using the original as a guide.
![After Sales Dialogue [Complaint]](https://busyteacher.org/uploads/posts/2012-08/thumbs/1346156209_after-sales-complaint-cloze-test-0.png)
![After Sales Dialogue [Complaint]](https://busyteacher.org/uploads/posts/2012-08/1346156209_after-sales-complaint-cloze-test-0.png)
