Mind Map: Telephone Etiquette

Mind Map: Telephone Etiquette

rated by 8 teachers
by
Mind Map: Telephone Etiquette
This worksheet will give students the opportunity to write down their ideas on, for example, the correct way to answer a business telephone call, ending a call, dealing with problem calls, leaving messages, confirming information etc.  The answer key is included with some examples. Easily adaptable for all levels. Hope you find it useful!