Office, Telephones | Views: 8,979 | Level: All Levels | 4 out of 5, rated by 8 teachers
This worksheet will give students the opportunity to write down their ideas on, for example, the correct way to answer a business telephone call, ending a call, dealing with problem calls, leaving messages, confirming information etc. The answer key is included with some examples. Easily adaptable for all levels. Hope you find it useful!